My Favorite Customer

It was early into the day and an older woman came up and asked about our smoothies... surprisingly she understood... they were only one price! (Really that's fucking impressive) Anyway she ordered a sensation and I made it.... blah blah blah... while I was getting her change I noticed she was getting pills out of her purse... and not thinking a thing about it I asked "do you need some water for your pills?" She said yes and thanked me...

After she took her pills she came back and dropped the cup off it have it thrown it away and she tells me... "You know today is my birthday... that was such a wonderful gift thank you. You are very caring and considerate you're mother must be so proud. She raised you right."

I literally almost cried...I could barely say thank you. I'm gonna remember that lady for the rest of my life. Not cause she gave a tip (she didn't btw), Not because she bought over 1000 dollars worth of merch because I went to school with her niece, and not because she asked if I had Space Commands for Sony VCRS.

No. Because having someone genuinely APPRECIATE your hospitality is worth so much more than any spiff, tip, or bullshit incentive people need to be fucking human to other people. All I did was treat her like i want people to treat me.. it was nothing special. If I was taking a pill I'd like water...

Not to sound like a bitch, but I do know that I do a lot for a lot people. I'm not blind to the fact that I do many nice things, and sometimes for people who aren't always nice to me. But the "goal" behind that I guess... Is... how I treat you. That's how I want to be treated. If you did the things for me that I did for you even just once a month... you realized how really it's not all that heroic. Cover a meal once and awhile, burn me a cd you know I would love, bring me breakfast at work. Honestly you don't have to spend any money, even just a short message, or text, or call... just saying... "You're a good friend. Thank you." ... Just like my new favorite customer... all she did was thank me for being me.

They are little things, and at a very little cost, and the fufillment you get from making someone's day is worth everything you put into it. It's more than being a good friend, or employee, or customer... it's just geniuely being a good person. EVERYONE has the capablitiy and means to do so. All it takes it even just once... treat someone how you would like them to treat you.

Not that I'm expert on customer service or life in generally, but I think employees AND customers... all people really would benefit so much from that simple piece of advice... think of how you'd want to be treated in that situation. I know I'm not cracking any new mantras but I think it's such a simple and easy theory to employ and so many people don't. I mean I'm not a saint... there are days that I don't... but I mean... it works...

because uh... when was the last time someone called you kind and considerate?

And I know 100 other customers will follow her that will treat me like shit no matter how nice I am... but you know... that's cool... I'll take the abuse.... because as long as ONE person reminds me that I was raised right. Then it's always worth it.

And now you know the rest of the story...